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HOLYWAR.pw > HOLYWAR. Support. Lineage 2 Scions of Destiny, Gracia Final, High Five, Ertheia and Blade and Soul free servers. Official platform. > Knowledgebase

GENERAL INFORMATION - must-read

Solution The fastest way to contact system support is sending a ticket through this help desk.


Submit a ticket


All appeals sent through this form are definitely processed by the administration.

Processing time

Appeals are processed as soon as possible and in the order received. Depending on support overall load, reply waiting period may come up to 5 days.
Be patient. Don't send to support several similar/identical messages, it only makes a mess of our work and provokes extra delays.

When game logs examination is needed, support reply time may attain up to 2 weeks: it depends on appeal's priority (impact on game balance, value of stolen items etc.)

Language

You may write to support in Russian, English and French.
We understand no other language, so you'd better ask someone to help you with translation.

Ticket status

After the appeal is processed and solved, your ticket becomes "Closed". If you still have anythind to add about this issue, you may set the ticket "Open" yourself. We do not recommend you to submit a new ticket in such case.
 
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Article ID: 16
Category: EN - Knowledge Base in English
Date added: 2010-12-17 16:10:43
Views: 1611
Rating (Votes): Article rated 4.7/5.0 (35)

 
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