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Account/registration e-mail access lost

Solution

If you lost access to your account, you may always restore/change your password through the account's registration e-mail.

Lost control over registration e-mail

If for some reason you don't have access to your registration e-mail:
* you used nonexistent e-mail for registration
* you forgot your e-mail password
* your e-mail was hacked
It becomes then impossible to prove your proprietorship for this account.

The only solution for you is to restore control over registration e-mail by means provided by your e-mail service.

Forgot your registration e-mail

If you don't remember the e-mail your account is assigned to, you may request it from us. After IP address verification we'll remind you your account's registration e-mail.

Registration e-mail hack

If your registration e-mail box is hacked, it doesn't give ground for free e-mail change. Your mail account security is beyond our responsibility, so pose all claims about hack and it's consequences to your e-mail operator support system.

If the account's registration e-mail is hacked do not contact support until you restore the full access to your mailbox and secure it properly:

1. Change the e-mail password to a unique one, that you do not use anywhere else and will not use.

2. Check all information related to e-mail access revovery. Check/change the security question.

3. If your e-mail is tied to a secondary e-mail address, make sure it wasn't changed. If you never entered any secondary address for your mailbox make sure the hacker didn't do it

 
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Article details
Article ID: 18
Category: ACCOUNT SECURITY
Date added: 2010-12-17 16:17:38
Views: 3468
Rating (Votes): Article rated 3.7/5.0 (237)

 
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